called karen up on quite short notice and she came. i have my highlights done every 4 months but naughty girl that i am i cut my fringe myself. NOT ONCE did karen have a go at me for this OR laugh OR scorn. It was a bit of a mess as i'm not a hairdresser. However what i absolutely loved about her was she put me in front of a mirror and sectioned my hair to show me how to cut my fringe myself properly and what to do and more importantly where to stop!!! i have seen karen for a few highlights (which are so good that i would NEVER go anywhere else) but she knows that i wouldn't call her out just for a fringe. How wonderful is that that even though i'll never cut my fringe as good as she does that she was willing to show me so that i can have a little "snip" in the interim before i see her for my colour? so that's why i've written on this site for her! with all her positive reviews and the fact her phone is constantly ringing with bookings (how cool is that?) i think she should go to top of the list! never been happier!